What’s new for administrators and customizers in Microsoft Dynamics CRM 2016 and CRM Online

I accidentally stumbled across this article today.  Really worth the time and effort to read and a really great summary of the new stuff.

Here is a quick summary of the bullet points.

• In-app guidance increases user adoption and productivity (CRM Online)

• Self-service portals for an external non-CRM audience (CRM Online)

• Feedback and ratings on entities

• Project-based sales (CRM Online)

• Field Service management (CRM Online)

• Enhanced Power BI integration

• Preview feature: CRM recommends products by using Azure Machine Learning

• Preview feature: CRM suggests knowledge base articles by using Azure Machine Learning

• SLAs for any custom entity and other system entities

• Interactive service hub enhancements

• Unified Service Desk enhancements

• Rich mobile offline experience (CRM Online)

• Mobile management enhancements

• Mobile devices conditional access (CRM Online)

• Mobile app preparation is faster after customization

• Keep track of company news from a mobile device (CRM Online)

• Preview feature: Organization Insights Dashboard shows system usage stats

• Performance – optimize query load time

• Hybrid server-side sync (CRM on-premises to Exchange Online)

• CRM App for Outlook available for CRM on-premises

• Customer field for any entity

• New datacenter in India (CRM Online)

• Package Deployer tool now runs from a command prompt