Help get your Dynamics CRM Case Solved Faster using Diagnostics

Dana Martens of Microsoft posted an article on the CRM Team Blog about some tools and techniques that will help you help the support team when you open a support case.

http://blogs.msdn.com/b/crm/archive/2011/12/13/help-get-your-case-solved-faster-using-diagnostics.aspx

If you submit cases through CustomerSource or PartnerSource, it’s worth reading and is something that I try to do whenever I open a case.