This week we will continue our exploration of Customer Service features within Dynamics 365 with a review of the SLA and Entitlement features. This is the webinar that was originally scheduled two weeks ago.
You may register for this webinar here.
You may also wish to review the previous webinars:
- Introduction to the DYNAMICS CRM Interactive Service Hub
- Introduction to DYNAMICS 365 Customer Service Features
- DYNAMICS 365 Customer Service Automation Features
- Working with Knowledge Articles