I ran across something yesterday that I can honestly say I have never had to do within Dynamics CRM: Show me all emails to a specific Contact.
No problem, I thought. Just use an Advanced Find to look for emails with the person as the TO (or CC or BCC). Uh, no, would be the answer. It doesn’t work that way due to the layout of the various activity-related entities.
Here is actually how you do it:
Step By Step
1. Look for Activities.
2. Search for Activity Type equals Email.
3. Include the Linked Entity: Activity Parties.
4. Search for Participation Type equals:To Recipient, CC Recipient, BCC Recipient.
5. Search for Party equals [contact].
Now hit the Results button and see your results.